Firmly push the front wheel of the bike into the bike dock slot until the green light comes on.
- If the green light comes on, the operation was successful, and the bike dock is locked!
- If the red light comes on, the bike is not properly locked, and you must start over. If the light remains red after several attempts, return your bike to another available bike dock.
In the event of repeated failures, please contact customer service at 514-789-BIXI (2494) or 1-877-820-2453. The bike remains your responsibility until it is properly returned to a docking point. An improperly locked bike could result in over-billing. It is particularly important to make sure the light is on before leaving the station!
For added security, download the BIXI mobile application. You can activate notifications to get a confirmation once you have properly returned your bike. If you do not receive a notification, the bike was not properly locked in.