Need to stop by the convenience store? Remember to return your BIXI to a station before going inside! A BIXI bike cannot be left unattended outside a station. As long as your BIXI is not properly locked to a station, it remains your responsibility.
You must notify us of the loss or theft of a bike as quickly as possible. Contact our customer service at 514-789-BIXI (2494) or at 1-877-820-2453.
Disappearance of a bicycle if it is not recovered by the end of the season: $1,000 for a regular bike and $2,000 for an electric bike.