As soon as you feel well enough to do so, you must report the incident to customer service at 514-789-BIXI (2494) or 1-877-820-2453 and lock the bike as soon as possible. If this is impossible, it must be hand-delivered to a BIXI representative. We can collect the bike and evaluate it before it is used by another user. We also strongly recommend that you fill out a police report and give us the report number. Remember that as long as the bike is not locked or returned to BIXI, it remains your responsibility.