My account

My Membership

• How can I renew my membership?
• How can I cancel my membership?
• Can I lend my BIXI membership to someone else?

Account Management

• How can I reset my password?
• How can I create a profile for my co-member?
• My account is suspended, why?
• How can I update or delete my payment information?
• How can I delete my account?

Billing

• How am I billed for my usage fees?
• Why was I billed on the 20th day of the month?
• How can I view my billing statement?
• My transaction was denied. What should I do?