How BIXI works

BIXIs and their stations are part of a single network. From April 15 to November 15, the BIXI Montréal network includes more than 1000 stations spread out across Montréal, Laval, Longueuil, Sherbrooke, Westmount, Ville de Mont-Royal, Montréal-Est, Boucherville, Sainte-Julie, Saint-Lambert, Terrebonne, Saint-Eustache et Deux-Montagnes. Memberships and one-way passes allow you to go where you want, from one corner of the street to another as well as from Terrebonne to Boucherville.

For BIXI year-round, find more information here.

Consult the station map here or by downloading the BIXI application.

The map of stations will be available on the app and on our website in the section: BIXI year-round. 

We invite users to check the app before each trip. It's the best planning tool.

Always close by, the BIXI app facilitates your experience so that there’s only one thing left to do: make the most of your ride. 

To download the app, follow this link or scan the code below with your smart device. 

App compatibility:

iOS: iOS 10.0 or later
OS: Android 4.4 or later

Let's unlock our first bike together!

Download the BIXI mobile app and grant it access to your location by selecting While Using the App (or Always). Also make sure that Precise Location is turned on for the app to work properly.

Then, follow the steps below: 

1. Open the app, and click on Choose a pass to purchase a One-Way pass or a BIXI membership. If you already have a membership, log in to your account and start at step 2.
2. On the main page of the app, click on Scan in the lower right corner of your screen, or select the BIXI station where you are currently located and click on Scan to unlock.
3. Scan the QR code on the bike of your choice using your phone's built-in camera. The QR code is positionned on the bike frame near the handles. You will see a yellow light indicating that the code is being validated. The light will turn green when the bike is unlocked. 
4. Firmly pull the unlocked bike out of the docking point by its handlebars. It’s that easy!

If you're a BIXI member, invite your friends to join you with Group Ride! You can add One-Way rides to your credit card and unlock up to 3 bikes. It’s fun to discover the city alone, and it’s even better with 2 friends!

This option will appear only if you are a monthly or seasonal member AND the account holder. Therefore, this option is not available to co-subscribers or one-way users.

1. Log in to your member account and press on the icon featuring 2 silhouettes in the bottom right corner on the main screen of the BIXI application. 
2. Specify if you want to invite 1 or 2 friend(s) and continue with the purchase. 
3. Scan the QR code on the available bikes at the station to unlock them.

With Group Ride, you follow the One-Way rates per minute (but avoid the $100 security deposit!). An initial amount is billed per bike for unlocking, and per-minute fees are added to the unlocking fee, depending on the type of bike chosen for a personalized rate. The unlock fee will appear the day of your rental and the usage fees will appear the day after your rental.

If the trip timer is still running on the BIXI app, the last bike you rented has not been docked correctly. Please call us at 514-789-BIXI (2494) or 1-877-820-2453. Open 24/7. Take note of the bike number displayed and return to the station where you dropped off the bike. You can find the bike number on the left side of the bike, near the rear wheel. This will allow you to identify your bike so that you can properly return it and complete your trip. The bike is your responsibility until it is safely returned to our network.

1. Tap the icon at the top left of your screen on the app's main page to access your profile
2. Press on Settings
3. Press on Log out, at the bottom of your screen

Rent a bike using the kiosk at most BIXI stations. Some stations do not offer this service; only the BIXI app allows you to unlock a bike in those locations.

To get a One-Way pass:

1. Press on the Start button to turn on the touch screen and select Rent a bike. You can switch the language option by pressing on English.
2. Insert or tap your credit card against the card reader. 
3. Follow the simple instructions to purchase a One-Way pass
4. Memorize or print the 5-digit unlock code that appears on the screen at the end of the transaction
5. Enter your 5-digit code on the docking point keypad. (The yellow light comes on to indicate that the code is being validated. The green light comes on when the bike is unlocked.)
6. Firmly pull the handlebars of the unlocked bicycle out of the docking point. That's it!

To unlock a bike with your BIXI membership:

1. Press on the Start button to turn on the touch screen and select Rent a bike. You can switch the language option by pressing on English.
2. Insert or tap your credit card associated with your member account. 
3. Choose Rent a bike as a member. Your card serves as identification, you will not be billed a One-Way pass but will instead use your BIXI membership.
4. Memorize or print the 5-digit unlock code that appears on the screen at the end of the transaction
5. Enter your 5-digit code on the docking point keypad. (The yellow light comes on to indicate that the code is being validated. The green light comes on when the bike is unlocked.)
6. Firmly pull the handlebars of the unlocked bicycle out of the docking point. That's it!

Notes:

If the red light comes on, the bike remains locked. It is possible that the code entered is invalid, that the bike is damaged or that the electric BIXI battery is empty. Try another docking point or call customer service at 514-789-BIXI (2494) or 1-877-820-2453 to report any defects.

To unlock your chosen bike with a BIXI key, please follow these steps: 

1. First, make sure your key is active and linked to your BIXI account. 
2. Insert the key into the key reader located on the dock holding the bike. This is a small rectangular slot on the left side of the dock and the bike. 
3. Wait for the green light on the dock to turn on. 
4. Once the green light is on, remove your key and the bike from the dock if it hasn't already been released!

 Enjoy your BIXI ride!

All users are invited to download the app to unlock BIXI bikes at the stations.

This decision was taken out of environmental concern, to avoid wasting plastic, but also to offer a better BIXI experience. The app doesn’t only allow you to rent bikes, but also to check their availability, consult stations' maps, calculate the duration of your trip, receive promotions, join the Amis BIXI program and access your account.

For users who prefer the key, we still offer exceptional shipments at a cost of $15 (taxes included). To proceed, contact us at 514-789-BIXI (2494) or via our Contact Form confirming the fees and your mailing address.

Here are the activation steps for a BIXI key. The activation must be completed before you can rent a BIXI using your key.

Log in to your BIXI space through the website and scroll down to the Preferences section. 

Under Preferences, you will find Add your bike key. Press on Add and insert the number of the key you received by mail. You will find the number written under the barcode. Once you have entered the number, press on Add now. 

Your profile will now reflect that your key was successfully associated to your account!