How BIXI works

General Questions

• Is the BIXI service available all year round?
• Who can use BIXI?
• What is the maximum load a BIXI bike can support?
• I subscribed online. Can I use the service right away?
• I only want to use BIXI occasionally, can I do so without subscribing?

The BIXI app

• I dropped off the bike, but the trip timer is not stopping. What is going on?
• Download the BIXI app
• How can I unlock a bike using the BIXI app?
• How do I rent 2 bikes with the One-Way pass on the BIXI app?
• I'm a member, how do I invite a guest to ride with me?
• How can I log out of my account on the BIXI app?

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The station kiosk

• How can I unlock a BIXI bike with my credit card?
• Can I take out more than one bike with my credit card?

BIXI key

• How can I order a BIXI key?
• I already have a BIXI key. Will it still work?