General Questions
Yes!
Following the year-round BIXI pilot project during the winter of 2023–2024, the 12-month service is now available on an ongoing basis.
From April 15 to November 15, there are 12,600 bikes spread across nearly 1,000 stations in 13 cities in the Montréal region and in Sherbrooke.
Between November 16 and April 14, changes are made to the service area. The year-round service covers many boroughs in the city of Montréal and in Westmount. Specific details for the upcoming season will be announced in the coming months, but you can visit our website for more information.
Anyone 14 years of age or older and over 1.24 metres (4’1”) can operate a regular BIXI. In order to rent an electric BIXI, users between 14 and 17 years of age must have a Class 6D licence authorizing them to drive a moped. Their membership is the responsibility of their legal guardian and must be purchased by the latter.
BIXIs and their stations are part of a single network. From April 15 to November 15, the BIXI Montréal network includes more than 1000 stations spread out across Montréal, Laval, Longueuil, Sherbrooke, Westmount, Ville de Mont-Royal, Montréal-Est, Boucherville, Sainte-Julie, Saint-Lambert, Terrebonne, Saint-Eustache et Deux-Montagnes. Memberships and one-way passes allow you to go where you want, from one corner of the street to another as well as from Terrebonne to Boucherville.
For BIXI year-round, find more information here.
Consult the station map here or by downloading the BIXI application.
The map of stations will be available on the app and on our website in the section: BIXI year-round.
We invite users to check the app before each trip. It's the best planning tool.
Yes! You can start using your subscription with the BIXI app or your credit card associated with the account.
Consult How can I unlock a bike using the BIXI app? or How can I unlock a BIXI bike with my credit card?
Yes! A One-Way ticket can be purchased when you need it via the BIXI mobile app or the kiosk at most stations*.
*Some stations do not offer this service; only the BIXI app allows you to unlock a bike in those locations.
While we have plenty of information in our Help Center and in the rest of our FAQ sections on bixi.com, we understand that sometimes it's better to just talk to us.
You can always contact us via our Contact Form. Our team will be happy to answer your questions as soon as possible.
If your question is regarding an open trip, please contact us by phone rather than e-mail. You may reach us 24/7 at 514-789-2494 or 1-877-820-2453 and select option 3.