General Questions
From April 15 to November 15, more than 11,000 BIXI bikes will be waiting for you at over 900 stations in 9 cities across Greater Montreal.
As part of a pilot project, the service is offered year-round since November 16, 2023! Full details here.
Anyone 14 years of age or older and over 1.24 metres (4’1”) can operate a regular BIXI. In order to rent an electric BIXI, users between 14 and 17 years of age must have a Class 6D licence authorizing them to drive a moped. Their membership is the responsibility of their legal guardian and must be purchased by the latter.
BIXIs and their stations are part of a single network. From April 15 to November 15, the BIXI Montréal network includes 865 stations spread out across the areas of Montreal, Laval, Longueuil, Boucherville, Terrebonne, Westmount, Ville Mont-Royal and Montréal-Est. Memberships and one-way passes allow you to go where you want, from one corner of the street to another as well as from Terrebonne to Boucherville.
For BIXI year-round, find more information here.
Consult the station map here or by downloading the BIXI application.
The map of stations will be available on the app and on our website in the section: BIXI year-round.
We invite users to check the app before each trip. It's the best planning tool. Non-operational stations remaining in the pilot zone will be indicated in grey in the application, and a sign will be displayed on the station to distinguish it from operational stations.
Yes! You can start using your subscription with the BIXI app or your credit card associated with the account.
Consult How can I unlock a bike using the BIXI app? or How can I unlock a BIXI bike with my credit card?
Yes! A One-Way ticket can be purchased when you need it via the BIXI mobile app or the kiosk at most stations. Station kiosks that do not have the payment option yet are identified by a blue halo on our system map.
While we have plenty of information in our Help Center and in the rest of our FAQ sections on bixi.com, we understand that sometimes it's better to just talk to us.
You can always contact us via our Contact Form. Our team will be happy to answer your questions as soon as possible.
If your question is regarding an open trip, please contact us by phone rather than e-mail. You may reach us 24/7 at 514-789-2494 or 1-877-820-2453 and select option 3.