BIXI Membership
The seasonal membership and the monthly membership are offered on the website and the mobile app.
The seasonal membership is offered from March 15, while the monthly membership is offered from April 15, at the start of the season.
If you do not have Internet access, contact our customer service line at 514-789-BIXI (2494) or at 1-877-820-2453 (open 24/7). Please note that you need a VISA, MasterCard, or AMEX credit card to subscribe and that an email address will be requested. However, there will not be a $100 security deposit placed on your credit card.
For BIXI members, accepted forms of payment are credit card, Visa Debit card (or equivalent), or prepaid credit card.
You also have the option to subscribe without a credit card or prepaid credit card by becoming an additional member. The account and credit card holder will complete the subscription form to add you to the account and purchase a membership for you. This person will become responsible for the account and the financial transactions of all subscribers on their account.
Yes! 45 minutes of regular BIXI travel time are included with your seasonal or monthly membership. Each time you unlock a bike, a new 45-minute period begins. When you ride with the same bike for more than 45 minutes, per-minute rates apply.
A per-minute rate applies from the first minute of your electric BIXI trip.
When you invite a guest to ride with you using Group Ride, the One-Way Pass per-minute rates apply.
For BIXI members, usage fees (if applicable) for trips with an electric BIXI or for those of more than 45 minutes with a regular BIXI are billed on the 20th day of each month. An email is sent to you each month to notify you of the availability of your online statement. The statement is available in your BIXI Space on the website under the Billing Statements section.
2023 BIXI rates for seasonal and monthly members
Regular BIXI: Trips longer than 45 minutes: 11₵/minute +tx
Electric BIXI: From the first minute: 13₵/minute +tx
A BIXI account holder with a valid credit card on file may pay for the expenses of several members. This person is responsible for the account and financial transactions of all their co-members, i.e., the amount of their respective memberships and their usage fees (if applicable). Only the account holder may renew the memberships of their co-members. If a co-member’s bike is lost, the charges will be billed to the account holder’s credit card. On the 20th day of each month, the account holder will receive an account statement detailing the charges of each member for whom the account holder is responsible.
The seasonal membership will be available for purchase from March 15 to May 31, 2023. After May 31, opt for a monthly membership.
Vist our website or download the BIXI app to become a member!
BIXI One-Way
When you join BIXI with a One-Way Pass, there is a pre-authorization hold of $100 per bike. If you take 2 bikes, the hold amount is $200, with 3 bikes it's $300, and with 4 bikes it's $400.
This is not a charge, you do not pay the pre-authorization. The hold acts as a security deposit for the bike you rent. It gets returned to you, depending on your credit card provider’s processing time.
This article covers the following topics:
- About the deposit
- Estimated timeframe for return of deposit
- Payment with Visa Debit card or similar
- Payment with non Canadian card
When is the deposit taken? How can I avoid it?
The deposit is put on hold when you purchase a One-Way pass. When you make another purchase within the next 10 days, the same deposit is used for that new purchase. Note that if you go on a new ride with a friend, another deposit will be taken for the added bike. Also note that if your first purchase was made at a station terminal, and you make a new purchase using the BIXI app, another deposit will be taken since the two transactions will not be linked.
Do you use BIXI often and want to avoid the deposit? Why not consider a monthly membership? BIXI members do not have a deposit in their account, and enjoy 45 minutes included for each regular BIXI trip in addition to benefiting from a reduced cost on electric BIXI trips.
When will the deposit get returned to me?
The pre-authorization is returned to you within a period that depends entirely on your banking institution. Usually, you can expect an approximate period of 10 days before seeing the deposit released.
If you notice that the delay is longer than 10 days, please understand that processing times may vary depending on the type of card used and the bank that issued the card to you. For example, several users who are with Desjardins and our own internal tests have shown that the delay can go up to 20 days. Many users who have not used a Canadian card and our own internal tests have shown that the delay can go up to 30 days. You can contact your banking institution for more details.
With a credit card, the pre-authorization disappears from your pending transactions once released.
I used a Visa Debit card or similar, is the return process different?
While with a credit card the pre-authorization will only be pending, a Visa Debit card will show you the amount debited. Don't worry, this amount will be returned to you within a period that depends on your card provider.
I did not use a Canadian card, is the return process different?
Please allow up to 30 days before seeing the deposit released. The pre-authorization is returned to you within a period that depends entirely on your banking institution.
One-ways are available on the BIXI mobile app and at most of the BIXI station kiosks. Payment can be made using a VISA, MasterCard, or AMEX credit card. Please note that a security deposit of $100 per bike is placed on your credit card. This hold can take up to 10 days to get released, depending on your credit card company. With an international credit card, the hold can take up to 30 days to get released.
No. The initial fee simply allows you to proceed with the bike rental by unlocking the bike of your choice. Afterwards, you can cycle for as long as you like, and each minute will be billed individually.
For the 2023 BIXI season
Unlock fee per bike: $1.25 + tx
Regular BIXI: From the first minute: 15₵/minute +tx
Electric BIXI: From the first minute: 30₵/minute +tx
With One-Way trips, the unlock fee is charged to your credit card upon purchase and the usage fees that apply per minute depending on the bike chosen are charged to the credit card after your rental period ends. So don't be alarmed to see your rental in two transactions, the unlock fee will appear the day of your rental and the usage fees will appear the day after your rental.
For the 2023 BIXI season
Unlock fee per bike: $1.25 + tx
Regular BIXI: From the first minute: 15₵/minute +tx
Electric BIXI: From the first minute: 30₵/minute +tx
Member advantages
The Amis BIXI program is an eco-friendly way to rebalance the BIXI network by increasing bike and dock availability without requiring trucks to move bikes between stations. The key to its success? You!
As a seasonal or monthly member, help BIXI and other users by taking a bike from a full station and/or returning a bike to an empty station, earn points and rewards!
This article covers the following topics:
Sign up for the program
Becoming an Ami BIXI is easy!
- Download or use your BIXI application.
- Click on your profile on the station map.
- Click on the Amis BIXI red banner and follow the steps.
- Turn on Amis BIXI in your Preferences to see stations that need help and will earn you points.
- Start pedalling!
Pedal and earn points
The icons for stations that need you will have a number and arrow on the map in your BIXI app. The up arrow ↗ means that you should rent a bike and the down arrow ↙ means that you should bring a bike to the station to earn points. Each station can earn you 1-3 points. Stations that need more help will earn you more points. If you rent a bike at a full station and return it at an empty station, you’ll earn points from both stations. And you’ll increase your monthly point total!
On the first day of every month, the monthly total of points will reset to zero.
View the rules and point calculation here.
Earn rewards
Every AMIS BIXI point that you earn is added to your monthly total. When you reach 10 points, you’ll automatically receive an e-mail with a code for a 30-minute electric BIXI ride!* In one month, you can earn up to 40 points, and receive a maximum of 4 free rides. On the first day of every month, the monthly total will reset to zero. At any time, you can view the number of points earned for the year or since you became an Ami BIXI. Even if there’s no reward yet, it’s still satisfying to see all those points!
*For longer rides, the membership’s per-minute rate ($0.13/minute) applies. The code must be used in combination with an active membership during the current season. We reserve the right to take away points and exclude from the Amis BIXI program members who clearly try to outsmart the system, for example, by constantly going back and forth between 2 stations that offer points. This doesn’t help rebalance the network!