Simply lock your bike back into the dock and report the issue to our operations team:
- Report the issue by pressing the red button on the docking point. You have 30 seconds to press the button after docking the bike.
- Report the issue via your latest ride on the BIXI app, you have 1 hour to do this after docking the bike. Press on 'Problem with the bike? Report it here' then 'Report this bike'.
Note that if your bike has a deflated tire, before pushing it into the docking point, you must lift it slightly so that the front wheel does not touch the ground. This trick should help you properly engage the bike and see the green light come on.
If you have any problems, please contact our customer service line at 514-789-BIXI (2494) or 1-877-820-2453. Open 24/7. The bike is your responsibility until it is correctly returned to a BIXI station.