- If the green light comes on, the operation was successful, and the bike dock is locked!
- If the red light comes on, the bike is not properly locked, and you must start over. If the light remains red after several attempts, return your bike to another available bike dock.
- If you continue to experience difficulties, lift the bike before pushing it into the dock (the front wheel should not be touching the ground).
Firmly push the front wheel of the bike into the bike dock slot until the green light comes on.
In the event of repeated failures, please contact customer service at 514-789-BIXI (2494) or 1-877-820-2453. The bike remains your responsibility until it is properly returned to a docking point. An improperly locked bike could result in over-billing. It is particularly important to make sure the light is on before leaving the station!
For added security, download the BIXI mobile application. You can activate notifications to get a confirmation once you have properly returned your bike. If you do not receive a notification, the bike was not properly locked in.
Yes, both bike types (standard and electric) can be returned to any BIXI station of your choice. Consult the map of BIXI stations on our website or via the BIXI mobile application to make sure that a BIXI station is available at your destination. A BIXI bike cannot be left unattended outside a station, nor can it be locked outside a BIXI station.
You can request a 15-minute time credit at a station kiosk, free of charge. This should give you enough time to return your bike to a nearby station. You will need your credit card (short-term access) or the 7-digit number on the back of your BIXI key (members) to identify yourself at the station kiosk. Please note that the Time Credit option is only available when the station is full and you are not able to return your bike. Refer to the station kiosk to have a list of the three closest stations and the number of docks available in real time. Refer to the BIXI app to see where all the stations are and to see how many docks are available in real time. Otherwise, you can contact our customer service at 514-789-BIXI (2494) or 1-877-820-2453 for immediate assistance.