Account Management

    If you can no longer remember your password: 

    Visit our website and click on My BIXI Space or the icon featuring one silhouette in the upper right corner of your screen on the main page. Select Forgot your password? and enter your e-mail address to receive a link by e-mail that will let you reset your password.

    If you are experiencing any difficulty, please feel free to contact us via 514-789-BIXI (2494) or 1-877-820-2453. We are open 24/7.

     

    If you still remember your old password: 

    From your BIXI Space on the website:

    1. Select Modify Profile on the right corner of the page
    2. Under the Profile section, press on Change password
    3. The password must be at least 8 characters in length and contain at least one lower case letter, one upper case letter, and a numeral.
    4. Save!

    From the BIXI mobile app:

    1. Tap the icon at the top left of your screen on the app's main page to access your profile
    2. Tap Edit Profile then Change Password under the Account Info section
    3. The password must be at least 8 characters in length and contain at least one lower case letter, one upper case letter, and a numeral.
    4. Save!

    A BIXI account holder can have several members under their care, with the advantage of using a single credit card for all payments. To take a BIXI ride, every member unlocks a bike with their own membership. The account holder creates an online profile for each co-member to allow them to unlock a bike via the BIXI application.

    To do so, log in to your BIXI space on the website! Under Manage My Account, you will find the Members section. Press Modify Profile for your co-member and check the box that indicates "Allow this member to have access to My BIXI Space". You will be asked to add your co-member's e-mail address and they will receive a link to create their password.

    Your account may be suspended for one of two reasons below.

    1. Unfortunately, the payment made with your credit card was declined, which resulted in the suspension of your account. To enjoy the BIXI service again, please update your payment information via your BIXI Space on the website or via the BIXI mobile application. The payment will be processed automatically once your card information is updated.
    2. The credit card on your account has expired. As it must be valid at all times to allow you to use the service, your account is suspended until you update your payment information via your BIXI Space on the website or via the BIXI mobile application. Your account will be automatically reactivated once you update your billing information.

    You can modify your billing information via your BIXI Space on the website or via the BIXI mobile application. By entering a new payment method on your account, you automatically delete the previous one.

    From your BIXI Space on the website:

    1. Select Billing Information under Manage My Account
    2. Tap Update on the right corner of the page
    3. Save your new card information. Accepted payment methods are Visa, MasterCard, AmEX credit card; Debit Visa or Debit MasterCard; and prepaid credit card.
    4. In order to verify your card, a temporary hold in the amount of $0.01 will be charged to your card. The payment hold will be lifted after your card has been authorized.

    From the BIXI mobile app:

    1. Tap the icon at the top left of your screen on the app's main page to access your profile
    2. Tap Edit Profile then Payment Method under the Account Info section
    3. Save your new card information. Accepted payment methods are Visa, MasterCard, AmEX credit card; Debit Visa or Debit MasterCard; and prepaid credit card.
    4. In order to verify your card, a payment hold in the amount of $0.01 will be charged to your card. The payment hold will be lifted after your credit card has been authorized.

    A valid credit card is required at all times to have an active BIXI account. If you're looking to delete your account and billing data, see How do I delete my account?

     

    If you are simply looking into cancelling your membership, without deleting your account, then please view the article How can I cancel my membership?

    To delete your account and all personal and payment information associated with it, you can submit a request using the BIXI app.

    1. Log in to your BIXI account on the app
    2. Visit your profile by clicking on the three-bar icon in the upper left corner of the main app screen 
    3. Click on Edit Profile
    4. Click on Delete account under Account Info
    5. Enter your password
    6. Click on Delete account to submit your request

    If you have an outstanding balance at the time you request to delete your account, the amount owed must be paid before the deletion process can be completed. If you have an open trip on your account at the time you request to delete your account, the bike must be returned to a station before the deletion process can be completed.

    Please note that the account will no longer be available, and all data in the account will be deleted, including unredeemed rewards or credits or membership, ride history, and unused Group Ride passes. No refunds will be processed following the account deletion.

    For additional questions, please reach out to our team using our Contact Form.