If the trip timer is still running on the BIXI app, the last bike you rented has not been docked correctly. Please call us at 514-789-BIXI (2494) or 1-877-820-2453. Open 24/7. Take note of the bike number displayed and return to the station where you dropped off the bike. You can find the bike number on the left side of the bike, near the rear wheel. This will allow you to identify your bike so that you can properly return it and complete your trip. The bike is your responsibility until it is safely returned to our network.