How can I delete my account?

If you are simply looking into cancelling your membership, without deleting your account, then please view the article How can I cancel my membership?

To delete your account and all personal and payment information associated with it, you can submit a request using the BIXI app.

1. Log in to your BIXI account on the app
2. Visit your profile by clicking on the three-bar icon in the upper left corner of the main app screen 
3. Click on Edit Profile
4. Click on Delete account under Account Info
5. Enter your password
6. Click on Delete account to submit your request

If you have an outstanding balance at the time you request to delete your account, the amount owed must be paid before the deletion process can be completed. If you have an open trip on your account at the time you request to delete your account, the bike must be returned to a station before the deletion process can be completed.

Please note that the account will no longer be available, and all data in the account will be deleted, including unredeemed rewards or credits or membership, ride history, and unused Group Ride passes. No refunds will be processed following the account deletion.