How can I reset my password?

If you can no longer remember your password: 

Visit our website and click on My BIXI Space or the icon featuring one silhouette in the upper right corner of your screen on the main page. Select Forgot your password? and enter your e-mail address to receive a link by e-mail that will let you reset your password.

If you are experiencing any difficulty, please feel free to contact us via 514-789-BIXI (2494) or 1-877-820-2453. We are open 24/7.

If you still remember your old password: 

From your BIXI Space on the website:

1. Select Modify Profile on the right corner of the page
2. Under the Profile section, press on Change password
3. The password must be at least 8 characters in length and contain at least one lower case letter, one upper case letter, and a numeral.
4. Save!

From the BIXI mobile app:

1. Tap the icon at the top left of your screen on the app's main page to access your profile
2. Tap Edit Profile then Change Password under the Account Info section
3. The password must be at least 8 characters in length and contain at least one lower case letter, one upper case letter, and a numeral.
4. Save!