Your account may be suspended for one of two reasons below.
- Unfortunately, the payment made with your credit card was declined, which resulted in the suspension of your account. To enjoy the BIXI service again, please update your payment information via your BIXI Space on the website or via the BIXI mobile application. The payment will be processed automatically once your card information is updated.
- The credit card on your account has expired. As it must be valid at all times to allow you to use the service, your account is suspended until you update your payment information via your BIXI Space on the website or via the BIXI mobile application. Your account will be automatically reactivated once you update your billing information.